General Conditions

• Refund requests must be submitted within 7 days of purchase.
• Most purchases are eligible for refunds.
• Original proof of purchase (receipt, order number, or invoice) is required.
• Items or services must be within the trial or satisfaction period, where applicable.

Digital Products

• Digital products are generally non-refundable after download or access.
• Refunds for digital products may be considered only in cases of technical issues or confirmed product defects.
• If a refund for a digital product is approved, access to the product will be revoked immediately.
• Subscription cancellations do not automatically qualify for refunds; each request is reviewed on a case-by-case basis.

Refunds will not be issued for certain charges, including but not limited to:

• Usage-based charges that have already been incurred.
• Custom development work or bespoke services.
• Fees for third-party integrations or services provided by third parties.
• Annual subscriptions after 30 days from the date of purchase (except where required by law).

To request a refund, follow these steps:

1. Contact our customer service team with your order number and proof of purchase.
2. Provide a clear reason for the refund request and any supporting evidence (screenshots, error messages, etc.).
3. Follow any additional instructions provided by our support representative.
4. For approved refunds of digital products, cease use and delete any downloaded copies when requested.
5. You will receive confirmation once your refund request is approved and processed.

We may request additional information to verify eligibility. Failure to provide required information may delay or prevent processing.

• Approval: Refund approvals are normally completed within 1–2 business days of receiving a complete request.
• Payment reversal: After approval, refunds will be issued to the original payment method. The refunded amount should appear on your account within 7–14 business days, depending on your bank or card issuer.
• If you do not see the refund after the stated period, please contact your payment provider first; if further assistance is required, contact our support team.

For refund requests or questions about this policy, contact us:

• Email: support@verbotix.com
• Phone: Available during business hours (local number shown on our Contact page)
• Support Portal: Available 24/7 via our website support portal

When contacting us, include your order number, date of purchase, and a brief description of the reason for the refund request to speed up processing.

This Refund Policy may be updated periodically. The latest version will always be available on our website and will display the effective "Last updated" date shown at the top of this page.